Ordering and website terms

These terms apply when you use this restaurant website, submit a reservation, place an order, or provide feedback.

The restaurant is the seller

SOL Y MAÍZ publishes the menu and, unless checkout clearly states otherwise, is the seller responsible for accepting, preparing, supplying, supporting, cancelling, or refunding an order. Giveamenu provides the website and ordering technology.

Menu information

Prices, availability, ingredients, allergens, preparation times, delivery areas, age restrictions, and opening hours are provided by the restaurant and may change. Contact the restaurant before ordering if you have an allergy, intolerance, dietary requirement, or question about regulated products. Do not rely only on automatically generated descriptions or images.

Orders and reservations

Submitting an order or reservation is a request to the restaurant. Acceptance occurs when the restaurant confirms it through the website or another stated channel. The restaurant may decline or cancel where an item, table, delivery address, payment, age verification, or service method is unavailable, and must explain any refund or next step that applies.

Payments

Available payment methods are shown during checkout. A separate payment provider may securely collect payment details under its own terms. Do not submit payment more than once if confirmation is delayed; check the order or payment status first or contact the restaurant.

Reviews and acceptable use

Feedback must reflect a genuine experience and must not be unlawful, abusive, misleading, infringing, or contain unnecessary personal data. Do not interfere with the website, attempt unauthorised access, place fraudulent orders, or misuse restaurant or customer information.

Problems and contact

Contact the restaurant about an order, reservation, refund, allergen, or service problem at [email protected].

Technical website questions can be sent to Giveamenu at [email protected].